Patron Resource: Crisis Text Line

Crisis Text Line logo
This is a resource library people  might want to share with their population! For patrons who are in crisis, but not sure who to call or where to turn, here are some good resources on this source of help.

“I want to share with you the Crisis Text Line, the nation’s first free, 24/7 text line for people in crisis. People, nationwide, can text 741741 to be connected with a trained Crisis Counselor. Nancy Lublin’s (Founder + CEO) TED talk does a great job of explaining how it works here

Here are:

A flyer to post (Natl Texter Flyer) 

Stickers you can print (Sticker 10 per page: to print on Avery 8164 2” x 4” stickers)

Logo (a png image to post)

What happens when you text the Crisis Text Line?

Crisis Text Line: First, you’re in crisis. That doesn’t just mean suicide: it’s any painful emotion that’s getting in your way, for which you need support.

Next, you text us at 741741. Your opening message can say anything: “Hello,” “Start,” or a description of what you’re feeling.

The first responses are automated. They tell you that you’re being connected with a Crisis Counselor, and invite you to share a bit more.

When you’ve reached a Crisis Counselor, they’ll introduce themselves, reflect on what you’ve said, and ask you to share at your own pace.

You’ll then text back and forth with the Crisis Counselor. You never have to share anything you don’t want to.

The Crisis Counselor will help you sort through your feelings by asking questions, empathizing, and actively listening.

-Our service is completely free, but messaging rates apply if you’re NOT on Verizon, Sprint, AT&T, or T-Mobile.

-About 90% of the time, it takes less than five minutes to connect you with a Crisis Counselor. It may take longer during busy times.”

2 thoughts on “Patron Resource: Crisis Text Line”

    1. Fantastic!! It’s always great to see CMLE libraries doing good things for their communities!

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