A video from Angela Hursh.

When you open your library back up (slowly! carefully!!), you can probably count on having some patrons who want to be miffed. (Yes, we’re having a global pandemic, and nobody was being punished by being asked to stay home to avoid dying of a virus. But, some people are not feeling the logic of it all!)

It’s always good to be prepared!

“Angela addresses a serious subject. As libraries reopen their physical buildings, library staff members are worried about dealing with patrons who are upset. Angela offers some tips for dealing with patrons who are having trouble accepting the new rules and regulations. She also has a special message for library managers-PLEASE WATCH! Do you have more tips to share with your fellow library staffers? Please add your suggestions in the comments. Also Kudos to Poudre River Public Library District. They have a fun and innovated curbside service for kids called Bag ‘O Books. Learn more here: https://read.poudrelibraries.org/cont…

What did you think of this episode? Are you struggling with marketing and promotion right now? Do you have a nominee for the Kudos segment? Drop a comment below! And subscribe to this series to get a new video tip for libraries each week! Thanks for watching.”