This season we are going to focus on topics that are important to library support staff. We will be discussing each of the ten competency sets in the American Library Association’s Library Support STaff Certification program. Some of these may overlap with our Library Basics series from Season Seven, but this season we will be looking specifically at the material the ALA has identified as important n. We will link to the ALA’s program, if you want more information or want to sign up for one of their classes.

You can check out our full show notes page here!

This week we are talking about another one of the competencies that is required in the LSSC program: Communication and Teamwork. “Library Support Staff need to communicate effectively with library users, library staff, and others in a variety of situations to offer high-quality customer service.” Being able to communicate and to work together as part of a team is critical for good library service. Even when you are the only person working in your library, there are people across your parent organization you need to work in harmony with every day. Communication and teamwork will help you to get there effectively.

Let’s take a look at each of the nine different components the ALA has identified as important here, and talk about a little information on each one.