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Episode 507: Answering Tech Questions

Welcome back to Season Five of Linking Our Libraries!

In this episode we will talk about an issue every library staffer faces: patron questions or problems with technology, and how to answer them when you have no idea what is going on.

You can find our shownotes here, with all our information, links, and books we share.

This week we have Guest Host Ariel Kirst, from the Great River Regional Library System to help us get some ideas!

Working with technology, and all the various technology tools and devices patrons will bring to your library, is an important part of any library’s service to their community.

The main problem here is that you may not have a lot of training (or any!), and may not know how to use these devices or tools yourself.

Sorry – we aren’t going to magically give you all the answers. We don’t have them. But we are going to walk through some ideas you can use in your own work to better answer tech questions – even when you have no idea what’s going on!

Thanks to Ariel for coming in to work through this topic with us! Be sure you are subscribed to this podcast to get all the library skills directly to your favorite app each week. And you can check out our shownotes for each episode to get all the info we discussed, along with the links to more resources. Every episode we have created is on our website: cmle.org.

If you want to enjoy our book group podcast, subscribe to Reading With Libraries to get a new book, or a whole new genre, each week.

Thank you listening today for joining us! Check back in with us next week for another library competency – we are looking forward to more chatting about library work.

 

Check out this episode!

Episode 506: Children’s Services

In this episode, we will talk about the service most people think of first when they think about cool things libraries do: Children’s Services. While it’s not the only thing we do, it’s important!

This week we have returning Guest Host Kelly Groth, from the Great River Regional Library System to help us get some ideas!

Check out our shownotes page here!

We are big fans of the idea that kids are important parts of any library – public, school, even special library organizations. So we support the idea that service to kids is not just handing them a moldy, torn book from the 80s, or doing the same story time, or having no posters on the walls. It’s not actively working to shush them over anything else, or to ensure they are on their best behavior in the library.

Instead our job is to do just what we do with every patron: actively work to connect the patron to the information resources we provide. That might be books, or computers, or programming. We are filled with so many great things – let’s be sure they are shared with kids!