Tag Archives: CMLE podcast

Linking Our Libraries Podcast: Episode 210 Customer Service

Customer service photo

Want to listen to an episode?
  1. You can download an app, subscribe to “Linking Our Libraries” and all episodes will appear on your phone – it’s so easy!
    • Apps we like include Pocket Casts, iTunes, and Stitcher.
    • Download any of these, search for “Linking Our Libraries” and hit Subscribe.
    • If it is not readily available, just enter this RSS feed: http://libraries.blubrry.com/feed/podcast/.
  2. Or, you can stream an episode right now on your computer by going to our streaming page, by clicking here.

Whatever tool you use, we hope you enjoy it! Thanks for listening, and sharing ideas on libraries!

Want to talk with us about this topic? Do you, your staff, or your organization need training in this topic? Want to write a policy, or develop a program?  We are here for you!
Click here to get started!

 

 

Contents of our information page:
  • Introduction
  • Background
  • The Basics
  • A Few Stories from the Front Lines!
  • Books We are Reading
  • Conclusion

This week we are talking customer service in your library: the good, the bad! Patrons, customers, or whatever you call those people who use your services, are the heart of it all – the reason our jobs exist. At our very foundation, we only exist in our jobs to serve these people. Some of them will absolutely be the best part of your job; they will make you happy to come to work, they will fill you with that positive glow of happiness in doing a good job, and will general be a delight! There may even be homemade snacks involved!

Other patrons will make you question your job, your reason for being in a library, and your very will to get out of bed in the mornings! When, not if, that happens to you, try to focus on taking a deep breath and remembering that this too shall pass. Go back and listen to our episode #206 on Conflict Management, and look through our material on handling stress in the workplace.

But don’t let the few lousy patrons be too big a part of your job! Actively keep your perspective focused on the great things you are doing to build community, and to enjoy the customer service aspects of your job! We are not going to overlook the tough parts of this skill, but we do not want to dwell on it and overshadow the good stuff too. So sit back, relax, and let’s talk about some good customer service procedures you can implement in your organization to make things flow better. And we will share a few stores from the real-life side of working with patrons all day!

 

Next Week:  we talk about technology training in your library, with Guest Host Angie Kaltoff!

Linking Our Libraries: Episode 209: Conferences!

Want to listen to an episode?
  1. You can download an app, subscribe to “Linking Our Libraries” and all episodes will appear on your phone – it’s so easy!
    • Apps we like include Pocket CastsiTunes, and Stitcher.
    • Download any of these, search for “Linking Our Libraries” and hit Subscribe.
    • If it is not readily available, just enter this RSS feed: http://libraries.blubrry.com/feed/podcast/.
  2. Or, you can stream an episode right now on your computer by going to our streaming page, by clicking here.

Whatever tool you use, we hope you enjoy it! Thanks for listening, and sharing ideas on libraries!

This week we are talking about professional conferences: attending them and presenting at them. This is your chance to meet other people who do what you do, who like the same things you like, and who are experiencing some of the same challenges you are facing! In our system, made up of all types and sizes of libraries, we have many people who are solo library workers, or who work with a very small group of people. That kind of isolation can be tough, so conferences are a great way to be sure you connect with other people in your area of the library world! And, as you are part of a big profession, this is also a chance for you to be giving back to everyone else with your ideas, your experiences, and your material.

We all work better when we are working together, and sharing information is a responsibility of being part of a community. (plus, it’s really fun to present at conferences! You get to feel like you are contributing, and you get the chance to really talk about issues and ideas that are important to you!)

So take a listen to our episode,  or find more information on our podcast page here. We hope to see you at some conferences this week! 🙂

Linking Our Libraries Episode 206 Conflict Management

Usually we talk about how wonderful libraries are – and they are! And we talk about cheery, happy, fun things in libraries – and there are tons of them! But today we are talking about a much more uncomfortable topic, but important in libraries: Conflict.

We are all about Minnesota Nice here, and it would be wonderful if everyone was nice, everyone agreed on library issues, and everyone agreed on everything. But we all know that when you work with other people, and when you work with members of the public, things do not always turn out so well. Conflict is inevitable and dealing with it can be hard.

But: like so many things, there is a process you can follow to make conflict situations better! We are going to walk through some ideas here to help reduce conflict situations, and hopefully to make things better. We are not going to fix everything – nothing will. But “better” is a good step in the right direction! Check out our podcast on Stress in the Workplace from Season One to get some good strategies for handling stress that may be a part of conflict.

So everyone take a deep, yoga breath, sit in a nice comfy chair or be engaged in a happy activity, and let’s talk about some skills for reducing conflict in your library.

We have material on our site for this episode; and we also have material on this skill, along with many others, available in our Skills Toolbox section of our site.

Contents on our full information page:
  • Introduction
  • Background
  • Strategies
    • Conflict with patrons
    • Conflict between staff
  • Books We are Reading
  • Conclusion

 

Want to listen to an episode?

  • You can download an app, subscribe to “Linking Our Libraries” and all episodes will appear on your phone – it’s so easy!
    • Apps we like include Pocket Casts, iTunes, and Stitcher.
    • Download any of these, search for “Linking Our Libraries” and hit Subscribe.
    • If it is not readily available, just enter this RSS feed: http://libraries.blubrry.com/feed/podcast/.
  • Or, you can stream an episode right now on your computer by going to our streaming page, by clicking here.

Whatever tool you use, we hope you enjoy it! Thanks for listening, and sharing ideas on libraries!

CMLE Resources: Get Started Podcasting

We hope that you have been enjoying CMLE’s library podcast Linking Our Libraries! We have so much fun sharing library training information with you and have learned a ton about the process of putting together a podcast.

So we thought we should share some of that knowledge with you! There are several great library podcasts out there in addition to ours; check out this post that lists a few of them. But what if you want to start your own? We’ve compiled a list with photos and affiliate links to Amazon (if you make any purchases through these, a small portion is donated to CMLE!) to help show you the supplies we use for our podcast. When we were first starting, we wished for a list like this to help take some of the guess work out of it!

(Note: there are definitely alternative ways to podcast, and your taste or need for equipment may be different than ours. We are not experts but felt the need to share what we have learned!)

  • Download your software. We use Audacity (it’s free!) for recording and editing and winLAME for converting the audio files into mP3 format.
  • You will need a host for your audio files, and we use Blubrry which also works with PowerPress sites for managed WordPress hosting.

Decide on your mic, and make sure you purchase any accessories needed! We use a Samson C01 Condenser Microphone and are pleased with how it works. You will also need to order an XLR cable to connect your mic to the phantom power source. Our mixer contains phantom power. Also pictured is our Samson SP01 Condenser Microphone Shockmount.

 

This is the way we situate our mics. They are connected to the round table in our office that allows multiple people to sit around it and be recorded. The mic stands we use are Neewer Professional Recording Stands. Another component of this picture is the pop filter. We use DragonPad Pop Filters.

 

Next up is the mixer that we use. You may not need one with this many capabilities, but since we want to be able to record from four mics at once, we needed a mixer with space to plug in four mics. Keep in mind that you’ll need a USB cord to connect the mixer to your computer! The mixer we use is the Behringer Xenyx 1204 USB and it contains phantom power which we need to power the mics. We definitely do not know even half of this mixer’s full capabilities but hope to continue learning more!

Then finally, this is our full setup. Please let us know if you have any questions about this process and we will answer them to the best of our ability! We are not podcasting experts but enjoy continuing to learn all the neat capabilities that our equipment can do for us!

And of course, don’t miss our weekly podcast Linking Our Libraries! We love sharing library information with you, and thank you to all our members who have been Guest Hosts on the show! 🙂

Linking Our Libraries Episode 204: Library Friends and Volunteers

This week we are talking about people who like libraries allllmooost as much as we do! Does your library have a Friends group? A PTA? A volunteer group? Something else? Any of these can be just great for you, and can really help to make your library life easier.

There are subtle shades of differences in these groups. Generally, a PTA group is focused on helping the school as a whole, but can be working on the library as an occasional or regular part of the work they already do. Volunteers are nice people who come do tasks for us, so library staff can be utilized in helping patrons more directly, or in carrying out tasks that only staff can do. Friends are usually an organized group working in conjunction with the library – ideally not being told what to do, or setting too many Byzantine rules on the library either. In all these relationships, patience and proceeding from a starting place of good intentions given and assumed will help make them work out!

It is so nice to have people around who want to help, so as library people we should make sure we use them effectively so they have a good experience. You can find all kinds of information about developing a Friends group in your library, no matter how big or small you are; and you can find some good training information to be sure your Friends feel confident in their roles.

Contents on our full information page:

  • Intro
  • Background
  • Friends
  • Volunteers
  • Guest Host
  • Books We are Reading
  • Conclusion
  • Additional Resources
Want to listen to an episode?
  • You can download an app, subscribe to “Linking Our Libraries” and all episodes will appear on your phone – it’s so easy!
    • Apps we like include Pocket Casts, iTunes, and Stitcher.
    • Download any of these, search for “Linking Our Libraries” and hit Subscribe.
    • If it is not readily available, just enter this RSS feed: http://libraries.blubrry.com/feed/podcast/.
  • Or, you can stream an episode right now on your computer by going to our streaming page, by clicking here.

Whatever tool you use, we hope you enjoy it! Thanks for listening, and sharing ideas on libraries!

Want to talk with us about this topic? Do you, your staff, or your organization need training in this topic? Want to write a policy, or develop a program? We are here for you!
Click here to get started!