Have you ever started a job and had no idea what you were supposed to do? Have you tried to hire someone, and realized you have no good direction on where to start finding a qualified replacement?

Where are the pens kept? How do you file a report? Who does the scheduling? When everything is new and different, even the most basic things are a challenge. And when an employee is trying to get through the basics, s/he is not focusing in on getting to the important parts of the job.

Every job should have some level of succession planning in place. Employees may move, get promoted, or abruptly depart from their jobs for all kinds of reasons, either permanently or temporarily. Having some basic procedures to help the next person will make the transition easier on everyone. For most jobs in the library this can be fairly minimal. It is a good idea to have everyone make some notes about their work and the things they do each day, each week, or annually. (Sometimes this request stirs up fears in employees that they are going to be replaced. Managers: be quick to reassure them this is not the case!)  These will be useful if an employee has to be out of work for a couple of weeks, or if they win the lottery and depart without notice. (Who could blame them??) Continue reading Planning for your successor (Hiring series #4) →