Tag Archives: Linking our Libraries

Services

Episode 213: Reference

1930's - ca. - Alma Custead, Librarian, and Staff

Check out our full information page for all the material we discuss here, and some bonus links! Check out our Books & Beverages Podcast book group for different genre discussions every week!

Reference work is what most people think of when they think about a library. Take a moment to picture it in your heads: do you see a smiling person behind the desk, maybe typing into the computer, maybe handing you a book?

That is certainly not wrong, and in addition to this type of service it also involves a lot of other work. Reference is increasingly moving away from sitting behind a desk and waiting for people to come to you with their lovely, well-thought out questions. Instead it now involves setting up a lot of material people can use on their own schedules, spending time training people in using online databases and other resources, and being present in many other locations.

Whether your work in Reference is helping advanced researchers finding material to help them win the next Nobel Prize, or if it involves the more mundane questions of “my teacher says I need to find an author born on my birthday” – it all matters to patrons. And of course, the most common Reference question has never changed: Where is the bathroom? As with so much we talk about on this podcast, there is a system to help you answer questions the best way possible!

Want to listen to an episode?

  1. You can download an app, subscribe to “Linking Our Libraries” and all episodes will appear on your phone – it’s so easy!
    • Apps we like include Pocket Casts, iTunes, and Stitcher.
    • Download any of these, search for “Linking Our Libraries” and hit Subscribe.
    • If it is not readily available, just enter this RSS feed: http://libraries.blubrry.com/feed/podcast/.
  2. Or, you can stream an episode right now on your computer by going to our streaming page, by clicking here.

Whatever tool you use, we hope you enjoy it! Thanks for listening, and sharing ideas on libraries!

Want to talk with us about this topic? Do you, your staff, or your organization need training in this topic? Want to write a policy, or develop a program?  We are here for you!
Click here to get started!
Podcast, Services, Tech

Episode 212: Open Access

Open Access PLoSThis is Open Access week, and we are celebrating with a podcast! (Check out our full information page here!)

This is a topic with a lot of passion involved, and lots of big feelings on all sides of the discussion. Today we are just going to walk through some of the basics of how OA works and what it means; and talk with Susan Schleper, from Centra Care Health hospital library in St. Cloud, about one aspect of using it in a library setting in her institutional repository.

As so often happens on this podcast, we are just introducing you to a big topic – and we want you to get comfortable with the basics and then be able to move on to a larger look that may work for your organization and professional interests.

So, as always, we have a lot of material on the podcast page to help you keep building up your knowledge. And of course, we are always available to come to your library to help you, to talk with you, and to help you set up policies and procedures and training for yourself, your colleagues, and your organization!

Want to listen to an episode?

  1. You can download an app, subscribe to “Linking Our Libraries” and all episodes will appear on your phone – it’s so easy!
    • Apps we like include Pocket Casts, iTunes, and Stitcher.
    • Download any of these, search for “Linking Our Libraries” and hit Subscribe.
    • If it is not readily available, just enter this RSS feed: http://libraries.blubrry.com/feed/podcast/.
  2. Or, you can stream an episode right now on your computer by going to our streaming page, by clicking here.

Whatever tool you use, we hope you enjoy it! Thanks for listening, and sharing ideas on libraries!

Services

Linking Our Libraries Podcast: Episode 210 Customer Service

Customer service photo

Want to listen to an episode?
  1. You can download an app, subscribe to “Linking Our Libraries” and all episodes will appear on your phone – it’s so easy!
    • Apps we like include Pocket Casts, iTunes, and Stitcher.
    • Download any of these, search for “Linking Our Libraries” and hit Subscribe.
    • If it is not readily available, just enter this RSS feed: http://libraries.blubrry.com/feed/podcast/.
  2. Or, you can stream an episode right now on your computer by going to our streaming page, by clicking here.

Whatever tool you use, we hope you enjoy it! Thanks for listening, and sharing ideas on libraries!

Want to talk with us about this topic? Do you, your staff, or your organization need training in this topic? Want to write a policy, or develop a program?  We are here for you!
Click here to get started!

 

 

Contents of our information page:
  • Introduction
  • Background
  • The Basics
  • A Few Stories from the Front Lines!
  • Books We are Reading
  • Conclusion

This week we are talking customer service in your library: the good, the bad! Patrons, customers, or whatever you call those people who use your services, are the heart of it all – the reason our jobs exist. At our very foundation, we only exist in our jobs to serve these people. Some of them will absolutely be the best part of your job; they will make you happy to come to work, they will fill you with that positive glow of happiness in doing a good job, and will general be a delight! There may even be homemade snacks involved!

Other patrons will make you question your job, your reason for being in a library, and your very will to get out of bed in the mornings! When, not if, that happens to you, try to focus on taking a deep breath and remembering that this too shall pass. Go back and listen to our episode #206 on Conflict Management, and look through our material on handling stress in the workplace.

But don’t let the few lousy patrons be too big a part of your job! Actively keep your perspective focused on the great things you are doing to build community, and to enjoy the customer service aspects of your job! We are not going to overlook the tough parts of this skill, but we do not want to dwell on it and overshadow the good stuff too. So sit back, relax, and let’s talk about some good customer service procedures you can implement in your organization to make things flow better. And we will share a few stores from the real-life side of working with patrons all day!

 

Next Week:  we talk about technology training in your library, with Guest Host Angie Kaltoff!

Communication, Conference, Tech

Linking Our Libraries: Episode 209: Conferences!

Want to listen to an episode?
  1. You can download an app, subscribe to “Linking Our Libraries” and all episodes will appear on your phone – it’s so easy!
    • Apps we like include Pocket Casts, iTunes, and Stitcher.
    • Download any of these, search for “Linking Our Libraries” and hit Subscribe.
    • If it is not readily available, just enter this RSS feed: http://libraries.blubrry.com/feed/podcast/.
  2. Or, you can stream an episode right now on your computer by going to our streaming page, by clicking here.

Whatever tool you use, we hope you enjoy it! Thanks for listening, and sharing ideas on libraries!

This week we are talking about professional conferences: attending them and presenting at them. This is your chance to meet other people who do what you do, who like the same things you like, and who are experiencing some of the same challenges you are facing! In our system, made up of all types and sizes of libraries, we have many people who are solo library workers, or who work with a very small group of people. That kind of isolation can be tough, so conferences are a great way to be sure you connect with other people in your area of the library world! And, as you are part of a big profession, this is also a chance for you to be giving back to everyone else with your ideas, your experiences, and your material.

We all work better when we are working together, and sharing information is a responsibility of being part of a community. (plus, it’s really fun to present at conferences! You get to feel like you are contributing, and you get the chance to really talk about issues and ideas that are important to you!)

So take a listen to our episode,  or find more information on our podcast page here. We hope to see you at some conferences this week! 🙂

CMLE, Communication

Linking Our Libraries Episode 208: Evaluation

Performance-Evaluation-Process-z

Today’s podcast is kind of a Part Two to last week’s podcast on Strategic Planning. In any kind of planning process, you want to know how things are going – and that’s evaluation!

Does your library do regular evaluation? If you are like many, or most, libraries – probably not. It seems like a lot of work to get started, it seems hard, and it seems scary: what if people say negative things, or you find out you are doing things wrong or badly?

We get it! First: take a nice deep breath, and let it out slowly. Taking a relaxed approach to evaluation can make it all easier. Evaluation can also give you some solid results you can show to funders to demonstrate your Return on Investment (or ROI) – which is always a good thing, whether or not it is required in your library. We will be talking about Library Impact and ROI in more detail in Episode 215 coming up soon – so subscribe to this podcast now to be sure you don’t miss it!

Remember that you are never alone! CMLE is always here to help you – whether you have 100 people in your library, or if you are the only person and kind of scared to get started. Supporting you is our whole mission, so never hesitate to call on us.

Contents on our full information page:
  • Introduction
  • Background
  • Basics of Evaluation
  • Specific Evaluation Examples
  • Books We are Reading
  • Conclusion
  • Links with Samples

Want to listen to an episode?

  • You can download an app, subscribe to “Linking Our Libraries” and all episodes will appear on your phone – it’s so easy!
    • Apps we like include Pocket Casts, iTunes, and Stitcher.
    • Download any of these, search for “Linking Our Libraries” and hit Subscribe.
    • If it is not readily available, just enter this RSS feed: http://libraries.blubrry.com/feed/podcast/.
  • Or, you can stream an episode right now on your computer by going to our streaming page, by clicking here.

Whatever tool you use, we hope you enjoy it!
Thanks for listening, and sharing ideas on libraries!